Privacy Policy

Introduction

Effective from 24 March 2026

This is the Privacy Policy of Tiaki Wai Limited (referred to in this Privacy Policy as we, our or us). Your privacy is important to us and we are committed to ensuring that your personal information is protected.

This Privacy Policy explains how we collect, use and disclose the personal information that we collect from you, in connection with your engagement with us through our “Have Your Say Tiaki Wai” engagement website [https://haveyoursay.tiakiwai.co.nz/] (Website). It sets out various rights that you have in relation to that personal information. Please take a moment to read and understand this Privacy Policy.

This Privacy Policy explains:

how we collect personal information;
the kind of personal information we collect;
how we use, and may share, your personal information;
what happens if you do not share your personal information with us;
how we use cookies;
the basis on which we provide links to third party websites;
how you can request access to and correction of your personal information; and
who you can contact for further information.

How we collect personal information

When you interact with us, we collect data about you.

We may collect personal information directly from you:

when you register to use our Website;
in the course of providing our services to you;
when you participate in any survey we may conduct;
when you submit any submission or request to us or provide other feedback to us;
when you contact us for information about our services or us; and
when you contact us for any other purpose.

We may also collect personal information from publicly available sources and from third parties who you authorise us to make contact with about you, or who you authorise to provide such information to us. This may include personal information about you that is shared with us by our key stakeholders, including shareholding councils and mana whenua partners.

The kind of personal information we collect

We collect the personal information you give us or as acquired through the other sources or means mentioned above. The personal information we collect may include:

your first and last name;
contact details, including your email address;
username; and
any other information you choose to provide to us, or authorise to be provided to us, when using our services or engaging with us.

How we use your personal information

We use and may need to disclose your personal information for the following purposes:

to provide our services to you;
to respond to your queries or requests for information;
to communicate information to you about engagement opportunities, events and other initiatives;
to help us improve the services that we offer and to develop new services;
to comply with relevant laws and regulations;
for any specific purpose which we notify you of at the time your personal information is collected;
our general business and administrative purposes; and
the performance of our functions and the provision of our services or facilities, in accordance with the Local Government (Water Services) Act 2025.

Where we need to use your personal information in a way that we have not anticipated here, or that we have not otherwise notified you of before or at the time your personal information is provided, we will only do so if required or permitted by law or with your authorisation.

Who we share your personal information with

We may disclose information about you:

to our key stakeholders, including shareholding councils and mana whenua partners;
to our service providers, including Granicus the provider of the platform used for you to send us your submissions. Click this link for the Privacy Policy governing their service. Your use of the platform will be subject to the terms of use here [https://haveyoursay.tiakiwai.co.nz/terms];
to other third parties to the extent reasonably required to carry out any of the purposes for which we may use your personal information (as outlined above);
to courts or tribunals;
to any third party with your authorisation; or
to any third party where we are required or permitted to do so by applicable law.

What happens if you do not provide personal information

You are not required to provide us with your personal information when you engage with us in connection with the Website or which we may request from you. However, if you do not provide to us your personal information when you engage with us in connection with the Website or which we request from you, we may not be able to adequately consider submissions you may make, respond to your communications to us, process any survey responses, provide you with the information you have requested or our services, or otherwise deal with any submissions, requests or enquiries you have provided to us.

How you can access/amend your personal information

If you wish to obtain confirmation that we hold personal information about you and to access that information, or you wish to request a correction to your personal information that we hold, please contact us at the details provided in the “Who you can contact for further information” section below.

If you request access to, or a copy of, your personal information, we will provide you with a copy of the personal information we keep about you, subject to any lawful grounds that may be available to us for withholding the information. We reserve the right to charge you a reasonable amount for providing copies of any personal information you request, to take into account the reasonable time, cost and effort involved in us complying with your request.

If you request a correction to your personal information and we agree that your personal information needs correcting, an amended record of your personal information will be provided back to you. If we do not agree to your request for a correction, you have the right to provide us with a statement of correction sought, and request that we attach to your information a statement of correction sought but not made.

You may also amend your personal information associated with your account, if you hold an account, by updating your website registration account details.

Who you can contact for further information

If you have any queries about this Privacy Policy or personal information we have collected about you, please contact:

Privacy Officer, Email Address: admin@metrowaterwellington.co.nz Attn: Privacy Officer

Changes to this Privacy Policy

We may modify or amend this Privacy Policy from time to time by posting an updated version on our Website. If we do amend this Privacy Policy we will post the revised version on our Website with an updated revision notice.

By continuing to use the Website or any of our services, you are deemed to have agreed to the updated Privacy Policy.