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Tiaki Wai aims to ensure that everyone in our communities can rely on safe, secure, and equitable access to water services.
Our Customer Charter reflects our purpose:
To care for the people and places of our region by looking after the wai (water) and a water system we all rely on - today and for generations to come.
It sets out commitments that you can expect Tiaki Wai to live up to every day. Tiaki Wai is committed to ensuring that all households have equitable access to essential water services, and to setting charges in an open and transparent way.
Tiaki Wai is a new organisation. As we mature over time, our systems, processes, and service standards will continue to develop and improve, and our Customer Charter will be updated. We encourage you to read the Charter and would welcome your feedback.
Tiaki Wai aims to ensure that everyone in our communities can rely on safe, secure, and equitable access to water services.
Our Customer Charter reflects our purpose:
To care for the people and places of our region by looking after the wai (water) and a water system we all rely on - today and for generations to come.
It sets out commitments that you can expect Tiaki Wai to live up to every day. Tiaki Wai is committed to ensuring that all households have equitable access to essential water services, and to setting charges in an open and transparent way.
Tiaki Wai is a new organisation. As we mature over time, our systems, processes, and service standards will continue to develop and improve, and our Customer Charter will be updated. We encourage you to read the Charter and would welcome your feedback.
Thursday 2 April 2026, 12:30pm - 1:30pm - Community webinar #1 | Tiaki Wai Water Services Strategy 2026/27
this is an upcoming stage for Customer Charter
Join a webinar with Will Peet, Chair of the Tiaki Wai Board, to hear about the draft Water Services Strategy and ask questions. Register and find more information here.
Tuesday 7 April 2026, 6:30pm - 7:30pm - Community webinar #2 | Tiaki Wai Water Services Strategy 2026/27
this is an upcoming stage for Customer Charter
Join a webinar with Will Peet, Chair of the Tiaki Wai Board, to hear about the draft Water Services Strategy and ask questions. Register and find more information here.
22 April 2026 - Feedback period closes
this is an upcoming stage for Customer Charter
May 2026 - Feedback analysed and considered
this is an upcoming stage for Customer Charter
30 June 2026 - Final Water Services Strategy, Customer Charter, & Significance and Engagement Policy published
